Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all orders, no minimum purchase required. Your order will be delivered right to your door at no extra cost.

How long does shipping take?

Most orders are processed within 1-2 business days and typically arrive within 7-10 business days depending on your location.

Do you ship internationally?

Currently, we ship within the United States. International shipping options may be available in the future.

Promotions & Discounts

What is the Buy 2 Get 1 Free promotion?

When you purchase any 2 items from our store, you'll automatically receive a 3rd item of equal or lesser value for free! This discount is applied automatically at checkout—no code needed.

Can I combine promotions?

Our Buy 2 Get 1 Free promotion cannot be combined with other discount codes, but it works with our free shipping offer!

Product Information

How does the thermo bottle work?

Our insulated thermo bottle uses advanced dual-wall vacuum insulation technology to maintain your beverage temperature for extended periods. Here's what makes it special:

316 Stainless Medical Grade Steel
Our bottle is made from premium 316 stainless steel, which greatly outperforms standard 18/8 food-grade stainless steel in anti-oxidation and corrosion resistance. It will never leave a metal taste or rust, ensuring your drinks taste exactly as they should—whether it's tea, coffee, juice, or water.

Smart Temperature Display
Features an innovative anti-scald design with a touch-sensitive lid that displays the current water temperature when lightly touched, so you always know if your drink is safe to sip.

24-Hour Temperature Retention
The dual-wall construction with premium copper coating on the exterior of the inner wall provides exceptional insulation. Keeps liquids hot for up to 24 hours and cold for up to 24 hours.

100% Leak Proof & Easy to Clean
Each lid is equipped with BPA-free silicone rubber seals to ensure zero leaks and no plastic smell. Comes with a cleaning brush for easy maintenance. Perfect for daily use, running, hiking, camping, and more.

Is the bottle dishwasher safe?

We recommend hand washing to maintain the bottle's insulation properties and exterior finish. The bottle is easy to clean and dries quickly.

What sizes are available?

Please check individual product pages for available sizes and capacity options.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of receiving your items to arrange a return or exchange.

How do I initiate a return?

Contact our support team at naornatanel123@gmail.com with your order number and reason for return. We'll guide you through the process.

Contact & Support

How can I track my order?

Once your order ships, you'll receive a tracking number via email so you can monitor your delivery every step of the way.

How do I contact customer support?

You can reach us at naornatanel123@gmail.com. We respond to all inquiries within 24 hours, Sunday through Friday.